People Management Skills for Technical Professionals

 

THE WORKSHOP

As a skilled professional in today's ever-changing business world, you face many challenges. You must continually evolve your skills to face the demands of your profession.

This is dynamic and practical course aimed at empowering managers into radically improving their skills and the performance of their teams. This workshop uses highly interactive exercises and case studies in a way that challenges professional managers to explore new strategies and develop new skills to solve typical management problems.

WHAT IS INCLUDED?

  • Receive a certificate of attendance in support of your continuing professional commitment
  • All workshops include the associated hardcopy technical manual
  • Printed workshop handouts
  • Lunch and refreshments
  • Interact and network with workshop attendees and experienced instructors
  • Practical, industry driven content to assist you in your continuing professional development (CPD)
  • Attendees automatically become IDC subscribers and receive exclusive deals and technical content every month

WHO SHOULD ATTEND?

Anyone who wants to hone their leadership and management skills.

 

CONTENT SUMMARY

STRATEGIC GOALS AND OBJECTIVES

  • Group goal objectives
  • Managing group goals
  • Goal setting guidelines
  • Monitoring and improving objectives
  • Performance measurement

THE FOUR BEHAVIOURAL STYLES

  • Dimensions of behaviour
  • Style profiles
  • Enhancing team relationships

EFFECTIVE COMMUNICATION

  • The communication process
  • Barriers to communication
  • Non-verbal communication
  • Assertiveness
  • Keys to active listening
  • Planning for constructive feedback
  • Effective feedback
  • A short case example of effective communication

TEAM MOTIVATION

  • Motivation and your team
  • Motivating factors
  • How to improve motivation
  • Manager’s role in motivating

DELEGATION AND EMPOWERMENT

  • Delegation excuses
  • How to delegate effectively
  • Lessons in empowerment
  • Effective control

TAMING CONFLICT

  • Understanding conflict
  • Developing trust
  • Recognising behaviour patterns
  • Effective probing
  • Conflict modes
  • Psyche management
  • Fighting perceptions to win

EMOTIONAL INTELLIGENCE

  • What is EQ and why does it matter?
  • The emotional competencies model
  • The domains of EQ
  • The value of EQ
  • Learning how to apply EQ in the workplace
  • EQ and leadership

PERFORMANCE MANAGEMENT

  • Principles of poor performance
  • Guidelines for managers
  • Recommendations of application
  • Employment essentials

PROACTIVE TIME PLANNING

  • Establishing priorities
  • Decision making
  • Avoiding time wasters
  • Eliminating procrastination
  • Time planning

Book Now

 

 

This course is available fully online through IDC Video: On-Demand video courses.

CLICK HERE for more information.